Frequently Asked Questions – Rhino Star Music
Q. What exactly happens after I place an order?
A. After ordering you will promptly receive an order confirmation via e-mail with a link to download your order. Additionally, you will be able to log in to your Rhino Star account, go to “My-Downloads” and find your download there.
Q. How secure is your online shop? Will my data will be protected?
A. Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card, or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
Q. What payment options are available in the shop?
A. We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS), by debit card (VISA, Carte Bleue, Carte Bancaire) Via Stripe, and by PayPal.
Q. What is your refund policy?
A. Rhino Star has a full 100% Money Back Guarantee on all of our individual products within 30 days of purchase. No bulk orders. One refund per person. To receive your refund contact support via email at [email protected]
Q. How long does it take to deliver the product?
A. Products are delivered instantly via email. You will be sent a link for your download as well as an order confirmation.
Q. I did not receive my product/ order confirmation
A. Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam / Promotions folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact us at [email protected] to check whether we received your order.
Q. What is your license agreement?
A. The contents of this download are not licensed, sold to you by Rhino Star Music. Ownership remains with Rhino Star Music. Copying, duplication, lending, or re-selling of this product or its contents in whole or part are strictly prohibited. This exclusive license is granted for a single user only on a global basis for the full copyright protection period. The license is non-transferable. You cannot electronically transfer the sound samples or place them in a time-sharing or service bureau operation or a computer/sampler network. Neither the producer nor Rhino Star Music can be held responsible for any direct or indirect consequential loss arising from the use of this product in whatever form. All rights of the producer and the owner of the work are reserved. The unauthorized duplication of this download is a violation of applicable laws.
Q. I am having technical difficulties with my order
A. If your issue is not covered in the FAQ, please contact us via email at [email protected]
Q. I don’t have PayPal
A. No worries, you don’t need to have a Paypal account to purchase our products. We process Credit and Debit cards via Stripe. Email [email protected] for any questions regarding this.
Q. I lost my download link
A. You can request a new download link via [email protected] using the email address you used for the original purchase.