Frequently Asked Questions – Rhino Star Music
Q. What exactly happens after I place an order?
A. After ordering you will promptly receive an order confirmation via e-mail with a link to download your order. Additionally, you will be able to log in to your Rhino Star account, go to “My-Downloads” and find your download there.
Q. How secure is your online shop? Will my data will be protected?
A. Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card, or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
Q. What payment options are available in the shop?
A. We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS), by debit card (VISA, Carte Bleue, Carte Bancaire) Via Stripe, and by PayPal.
Q. What is your refund policy?
A. Rhino Star has a full 100% Money Back Guarantee on all of our individual products within 14 days of purchase. No bulk orders. One refund per person. To receive your refund contact support via email at support@rhinostar.net.
Q. How long does it take to deliver the product?
A. Products are delivered instantly via email. You will be sent a link for your download as well as an order confirmation.
Q. I did not receive my product/ order confirmation
A. Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam / Promotions folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact us at support@rhinostar.net to check whether we received your order.
Q. What is your license agreement?
A. Every Rhino Star pack comes with the same royalty-free license. You can use the sounds in your own music, released or not, with no extra fees. You can’t resell, share or repackage the sound files themselves. Read the full License in plain words.
Q. I am having technical difficulties with my order
A. If your issue is not covered in the FAQ, please contact us via email at support@rhinostar.net.
Q. I don’t have PayPal
A. No worries, you don’t need to have a Paypal account to purchase our products. We process Credit and Debit cards via Stripe. Email support@rhinostar.net for any questions regarding this.
Q. I lost my download link
A. You can request a new download link via support@rhinostar.net using the email address you used for the original purchase.
Still have a question? Contact us or email support@rhinostar.net.